A number of my publications have been translated into English.
They are about:
- ASL (the first version of this model)
- BiSL
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- Relationship between ISO 20000, ASL and BiSL
- Relationship between ISO 38500, ASL and BiSL
- Relationship between ASL and ITIL v3
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Remko van der Pols and Machteld E.E. Meijer-
The first and most basic paper describing ASL, its intentions and its origin.
Frank van Outvorst, Ralph Donatz, Remko van der Pols and Machteld Meijer, An introduction to BiSL, A framework for business information management (Published in Dutch in ITSM Best Practices, 2005)
The first and most basic paper describing BiSL, its intentions and its origin.
Machteld Meijer, Mark Smalley, Sharon Taylor and Candace Dunwoodie, ITIL V3 and BiSL: Sound Guidance for business IT alignment from a business perspective, Sept 2011
The purpose of this paper, is to examine the similarities and differences between the Business Information Services Library (BiSL) and the ITIL® V3 best practice framework. BiSL is meant to support Business Information Management and shares some similarities and divergences from ITIL®. A main similarity is that both of these frameworks are based on a business perspective of service management: BiSL from the point of view of the User Organization, ITIL® from the point of view of the IT Service Provider.
This paper is of key importance for getting a good understanding of demand and supply responsibilities in demanding and providing IT services and products.
Machteld Meijer and Mark Smalley, White paper -
Both ISO/IEC 20000 and ASL offer guidance for IT Service Providers, ISO/IEC 20000
giving broad guidance for IT Service Management and ASL focusing on the Application
Management area. In this white paper, the relevance of ASL and BiSL in relation to
ISO/IEC 20000 is explained. Positioning these three standards in a demand-
Machteld Meijer and Mark Smalley, ISO/IEC 38500 -
In 2008, a new ISO standard was published, ISO/IEC 38500:2008. It is a standard
for Corporate Governance of Information Technology. The standard positions itself
both in the demand and the supply side of information services. This lies in contrast
to standards such as ISO/IEC 20000-
ISO 38500 indicates what a Board of directors should be considering and how they should act to govern the (automated) information provisioning. BiSL and ASL offer a comprehensive overview of
activities to be undertaken to achieve proper information provisioning and to maintain this,
with an emphasis on managing it. ISO 38500 is intended for the Board of directors and BiSL and ASL are not aimed exclusively at the Board and the CIO, but also, significantly, at the managers (and staff). Also, the separation of supply and demand is clearly made in ASL and BiSL, while this is not the case in the ISO 38500 standard. All three can play an important role in the professionalization of the information provisioning, based on their own purpose, strength and position. They may well be used in parallel. This is actually what each organization should be aiming to do.
Machteld Meijer, Mark Smalley and Sharon Taylor, ITIL V3 and ASL: Sound Guidance for Application Management and Application Development, Jan. 2008
ITIL v3 has changed quite a lot compared to the former version. Therefore a new comparison was necessary.
The main simiarities and differences between ITIL v3 and ASL (version 1) are described.
This very popular paper was downloaded 100.000 times already.
Machteld Meijer, Mark Zwaal and Sander Koppens, ASL and ITIL: powerful together (published in Dutch in IT Service Management best practices, 2005)
Many companies still use ITIL v2. The main processes for service management described in ITIL are widely used all over the world. The main simiarities and differences between ITIL v2 and ASL (version 1) and the relationships are described in this paper from 2005.
Machteld Meijer and Harry Meijer, How can I improve my application services?: How ASL and CMMI can help with (Published in Dutch in IT Service Management best practices, 2004)
IT managers and consultants that work in the application domain often use CMMI or
ASL for implementing and improving their processes. When is ASL and when is CMMI
the best tool? The strngths, similarities and differences between both models (ASL
version 1 and CMMI-
Machteld Meijer and Mark Smalley, Economics of Application Management (Published in Dutch in IT Beheer Jaarboek 2004)
Application management takes up a substantial and increasing part of available IT budgets.
Professionalisation of demand management and application management using the management models ASL and BiSL can make a significant contribution to getting the economic aspects under control.
Comparisons of ITIL v3 and ASL 2 are only available in Dutch so far.
ITIL® is a registered trade mark of the Cabinet Office